Frequently Asked Questions
Everything you need to know about your Stanley 1913 EU experience.
Which countries in Europe do you ship to?
We currently ship to most countries within the European Union. Delivery times and shipping costs vary by region and will be calculated at checkout.
How do I clean and maintain my Stanley vacuum bottle?
Most Stanley products are dishwasher safe, but we recommend checking the bottom of your specific item for instructions. For best results, hand wash with mild detergent and avoid abrasive cleaners.
What is your return policy for EU customers?
We offer a 30-day return window for all unused products in their original packaging. Please visit our returns portal to generate a shipping label and initiate your refund.
Are Stanley products BPA-free?
Yes, all Stanley products are BPA-free and crafted from high-quality 18/8 food-grade stainless steel to ensure your drinks stay safe and taste fresh.
Do you offer a warranty on your drinkware?
Stanley products are 'Built for Life.' We offer a Limited Lifetime Warranty that covers manufacturing defects and thermal performance issues under normal use.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.